Whether you land a job at a startup or a larger corporation, your role as UX designer will be directly involved in the process to make a product useful, usable, and delightful for that company’s intended target user group. Whether you are managing a large team of UXers or flying solo, the UX process itself remains the same and in general works in this order:
Now that we’ve introduced your topic with a short and catchy title, it’s time to write your introductory paragraph. This is your chance to grab your reader’s attention. You can explain why you are the best person to give advice on this topic; share a personal story that reflects your own experience on the subject; and/or highlight common mistakes that can be avoided once applying your useful tips.
Before listing your tips below, add one last sentence that sums up your paragraph or offers a smooth transition to your listicle.
User research involves speaking to real users in your target audience about your product. If the product doesn’t exist yet, it’s about speaking to users of similar products and finding out what they want from this kind of platform. If it’s a pre-existing product, you’ll be asking questions about how they feel navigating your current design, their success in reaching their goals, and if they find the information they’re looking for easily and intuitively. A number of methods are usually adopted for this part of the process, including questionnaires, focus group discussion, task analysis, online surveys, persona creation, and user journey map.
During the design phase, you’ll be primarily thinking about how your product/service can accommodate how the customer already behaves (as seen during User Research). The design of your product revolves around functionality and usability, rather than colors or pictures (these are established later by a visual designer). Having established during your user research what your users expect from your product or site, what their goals are and how they like to operate a system, it is functionality and usability that will be your focus now. During this phase you will be using the following techniques to design your user’s journey through the site: information architecture, wireframing, prototyping.
“Working at a startup as a UX designer can be extremely rewarding. You are often responsible for every aspect of the UX process, from strategy to execution and there’s lots of room to experiment and learn quickly – while unquestionably adding value along the way.”
“Working at a startup as a UX designer can be extremely rewarding. You are often responsible for every aspect of the UX process, from strategy to execution and there’s lots of room to experiment and learn quickly – while unquestionably adding value along the way.” – Tom Allison, CXO at CareerFoundry
Testing allows you to check that the changes you made during the design phase (if redesigning an existing product) stand up to scrutiny. It’s a great way to eliminate problems or user difficulties that were unforeseen in the design phase before getting started on the implementation phase. Testing methods include usability testing, remote user testing, a/b testing. (Bear in mind that testing can be repeated at any stage in the process, and often is to increase the quality of the design and fix any errors.)
If you’ve not had much experience working with web developers, then it’s important to consider this crucial aspect of the role. During implementation, you will be working intimately with developers to reach your end goal for a project. The developers will be working to transform your design ideas into a real, working website; how you approach this relationship will determine the success or failure of your project. Keeping your developers in the loop throughout the process will make this final phase easier for everyone involved; you as the UX designer will have realistic expectations of what the developers can produce (and in what time frame) and the developers won’t get any nasty shocks at the last minute.
UX Design is still a whole new world to most CEOs and managers, which is why so much confusion arises over job titles. Because of this, you will likely be teaching UX to your colleagues and employers as much as you are implementing it in the product, at least to begin with. Take care when applying for positions that you know exactly what you’re applying for, and what you’ll be expected to do, and that these things align with your skillset and ambitions.
Officially, a UX designer is responsible for this entire process, and its execution. However, larger companies tend to break this role down into a few, smaller roles that focus entirely on one section. We will look at what these roles are in the next section.